RETURN & REFUND POLICY

At Peculiar People Apparel, we want you to be confident in every order. Because many of our products are produced specifically for each order, please review the following return and refund guidelines before submitting a request.

QUALITY OR FULFILLMENT ISSUES.

If your order arrives damaged, defective, misprinted, or otherwise has a production-related issue, please contact us as soon as possible.

For the fastest resolution, we recommend reporting quality issues within 7 days of delivery. Eligible claims may be submitted up to 30 days after delivery.

Please email salesandsupport@peculiarpeople.store and include:

• Your order number

• Clear photos or videos showing the issue

• A brief description of the problem

If your claim is approved, we will provide instructions for the next steps. Depending on the circumstances, an eligible claim may result in a replacement or refund.

LOST PACKAGES.

If your order appears to have been lost during shipping, please contact us at salesandsupport@peculiarpeople.store with your order number and any relevant tracking information.

We will review the shipment and determine the appropriate resolution based on the circumstances of the order.

RETURNS.

Eligible items may be returned within 30 days of delivery.

To qualify for a return, merchandise must be:

• Unused

• Unworn

• Unwashed

• In its original condition

Please contact us before returning any merchandise. Returns sent without prior approval may not be accepted.

Customers are responsible for properly packaging approved returns. For eligible approved returns, return shipping costs will be covered.

NON-RETURNABLE ITEMS.

Returns cannot be accepted for:

• Items that have been worn, washed, stained, altered, or damaged after delivery

• Tights, underwear, pajamas, swimsuits, socks, or masks for hygiene reasons

• Items returned more than 30 days after delivery

• Items that were produced correctly according to the order specifications but are no longer wanted, unless otherwise approved by Peculiar People Apparel

CHANGE OF MIND / INCORRECT SELECTION.

Because many Peculiar People Apparel products are produced specifically for each order, we cannot guarantee returns or refunds for items that were correctly produced and delivered but are no longer wanted.

This includes situations such as ordering the wrong size, color, style, or changing your mind after the item has entered production.

Please carefully review product descriptions, sizing information, colors, and order details before completing your purchase.

REFUNDS.

Once a refund has been approved, it will be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days after the refund has been processed for the funds to appear, depending on your bank or payment provider.

Original processing times and financial institution timelines are outside of Peculiar People Apparel's control.

ORDER CANCELLATIONS.

Orders may only be eligible for a full cancellation and refund while they are still under review and have not entered production.

Because production can begin shortly after an order is placed, we cannot guarantee that cancellation requests will be approved.

Once an order has entered production, it may no longer qualify for cancellation or a full refund.

If you need to request a cancellation, contact salesandsupport@peculiarpeople.store as soon as possible with your order number.

HOW TO REQUEST A RETURN, REFUND, OR CLAIM.

Email salesandsupport@peculiarpeople.store with:

• Your full name

• Your order number

• A description of your request or the issue

• Photos or videos when reporting damage, defects, misprints, or other quality concerns

We will review your request and provide instructions regarding the next steps.

Please do not return merchandise without contacting us first.